Frequently Asked Questions - FAQ

Can I print my Vaccine Administration Form in advance of my appointment?

When you schedule your appointment you will have an opportunity to fill out your Administration Form electronically. If you would prefer to fill out a paper copy in advance, you can print out a copy here.

Which brand COVID-19 vaccines are you currently administering?

Vaccine brand varies by location. Most Discount Drug Marts carry the Pfizer vaccine and many also carry the Moderna vaccine.

Why do I need to give you my health insurance and Medicare cards if there is no charge to me for the Covid-19 vaccine?

Although there is no charge to the patient, we are still required to bill your insurance for the vaccine administration.

Why haven't I been contacted yet to receive my second Pfizer or Moderna dose or a booster dose?

Discount Drug Mart will send you a notification to schedule your second dose and booster dose at the appropriate time.

  • This notification will likely come to you through the same method that you received the notification to schedule your first appointment (text message, email, or phone call).
  • Please remember that texts and phone calls will come from an "844" area code, not the phone number of the store.

How can I cancel my registration?

You may cancel your registration when you receive our notification to schedule by either replying "remove" if via text or click "remove" if via e-mail. You may also e-mail us at custserv@discount-drugmart.com or call at or (800) 833-6278 Option 2 Monday through Friday 9:00 a.m. - 4:30 p.m. Please provide your name, date of birth, and telephone number you used for your registration.

What do I have to bring to my Covid-19 vaccination appointment?

Please bring your photo ID (e.g. driver's license or State issued ID card) as well as your health insurance cards including your prescription coverage card, and your red, white, and blue Medicare card if you have one.

How do I reschedule my appointment?

If you scheduled through a text or email, you can simply click the original scheduling link to reschedule your appointment.

You may also contact Customer Service at (800) 833-6278 Option 2 Monday through Friday 9:00 a.m. - 4:30 p.m. Please provide your name, date of birth, and telephone number you used for registration.

I already received my first dose from another provider. May I have my second dose at my local DDM?

Yes. Simply register for a COVID vaccine with DDM. Follow the prompts to let us know that you are registering for your second dose. If you have any questions, please contact your local Discount Drug Mart location or Customer Service at (800) 833-6278 Option 2 Monday through Friday 9:00 a.m. - 4:30 p.m

How do I get a new Covid-19 vaccination card?

Please contact the DDM Pharmacy where you received your vaccinations by phone and ask them for another card. They will let you know when you may pick it up.

What should I do if I have any severe side effects from the Covid-19 vaccine?

Please seek medical attention immediately or call 911 if you are unable to do so.

If you do not require medical attention, please contact the Pharmacy where you received your vaccination so they can report your side effects.

The scheduling link won't accept my last name. Help!

There may be a typo in your registration. Please call Customer Service to investigate and schedule your appointment at (800) 833-6278 Option 2 Monday through Friday 9:00 a.m. - 4:30 p.m.

I need a code to schedule my appointment and do not have one. Where can I get a code?

Please contact Customer Service at (800) 833-6278 Option 2 Monday through Friday 9:00 a.m. - 4:30 p.m. to schedule your appointment. Please provide your name, date of birth, and telephone number you used for registration.

Somebody from DDM called me asking for my health insurance information. Is this a legitimate phone call?

Yes. Our Pharmacy Billing team will reach out to you for health insurance information if it was not provided to the Pharmacy when you received your vaccination. You may request the representative's employee ID number when you call them back for your own reassurance. Your billing information is private and we strictly follow all HIPAA guidelines.

How can I contact someone for help scheduling or any other vaccine issues?

Please contact Customer Service at (800) 833-6278 Option 2 Monday through Friday 9:00 a.m. - 4:30 p.m. Please provide your name, date of birth, and telephone number you used for registration.

You may also e-mail us at custserv@discount-drugmart.com

Discount Drug Mart is Your Immunization Destination!

Thank you for choosing us.